Legal

Terms & Conditions

Last updated: July 2026

These Terms & Conditions apply to all services provided by Catalyst Healing Practice. By booking a session, you agree to the following terms.

1. Services

Catalyst Healing Practice provides Emotion Code sessions designed to support emotional wellbeing. Sessions are offered online via video call.

2. Booking

Appointments can be arranged via the website, email or other agreed method of communication. Bookings are confirmed once an appointment has been agreed by both parties and paid in full.

3. Payment

Payment is required within 24 hours of receiving a payment request, unless otherwise agreed. Appointments are confirmed once payment has been received.

If payment is not received within this timeframe, Catalyst Healing Practice reserves the right to release the appointment and make it available for another client.

4. Cancellation and Rescheduling

If you need to cancel or rearrange your appointment, please provide at least 24 hours' notice.

Appointments cancelled with less than 24 hours' notice may be charged in full.

If Catalyst Healing Practice needs to cancel or rearrange an appointment, an alternative appointment will be offered as soon as possible.

5. Late Arrival

If you join your appointment late, your session may need to finish at the originally scheduled time to avoid affecting other appointments.

6. Online Sessions

Clients are responsible for ensuring they have:

• a reliable internet connection;
• a suitable device for video calls;
• a quiet and private space where they feel comfortable.

If technical difficulties prevent the session from taking place, every effort will be made to rearrange the appointment.

7. Client Responsibility

Emotion Code sessions are collaborative. Clients remain responsible for their own decisions, actions and wellbeing during and after sessions.

8. Medical Disclaimer

Emotion Code is a complementary wellness practice and is not counselling, psychotherapy or any other form of mental health therapy.

Emotion Code sessions are not intended to diagnose, treat, cure or prevent any medical or mental health condition, nor should they replace advice, diagnosis or treatment provided by a GP, psychologist, psychiatrist, psychotherapist or other qualified healthcare professional.

If you have concerns about your physical or mental health, you should seek appropriate medical advice.

9. Results

Every individual is unique. While many people report positive changes following Emotion Code sessions, no specific outcome or result can be guaranteed.

10. Confidentiality

Information shared during sessions will be treated with respect and handled in accordance with the Privacy Policy.

Personal information will not be shared with third parties unless required by law or where there is a legal obligation to do so.

11. Intellectual Property

All content on this website, including text, graphics, images and branding, remains the property of Catalyst Healing Practice unless otherwise stated. Content may not be copied or reproduced without permission.

12. Changes to These Terms

Catalyst Healing Practice reserves the right to update these Terms & Conditions at any time. Any changes will be published on this page with an updated revision date.

13. Contact

If you have any questions about these Terms & Conditions, please contact:

Catalyst Healing Practice
Email: joanna@catalysthealingpractice.co.uk
Phone: 0785 245 3996

14. Suitability of Sessions

Emotion Code sessions are intended for individuals seeking complementary support for their emotional wellbeing. If, at any stage, it becomes clear that your needs would be better supported by another professional or service, Catalyst Healing Practice may recommend that you seek appropriate medical, psychological or other specialist support.

For safety reasons, Emotion Code sessions are not suitable for:

• individuals who are pregnant;
• individuals with a pacemaker or other implanted electronic medical device.

To help ensure a safe and effective session, clients are also asked to attend appointments:

• in a private and comfortable environment where possible;
• free from the influence of alcohol or non-prescribed recreational drugs;
• able to participate fully in the session.

If a client appears to be under the influence of alcohol or other substances that may impair their ability to participate, Catalyst Healing Practice reserves the right to end or reschedule the session. In such circumstances, the session fee may not be refunded.

If you are unsure whether Emotion Code is suitable for you, please contact Catalyst Healing Practice before booking.

Catalyst Healing Practice reserves the right to decline or postpone a session if it is considered unsuitable or if your needs would be better supported by another healthcare professional or service.

15. Age Restrictions

Services are currently available to clients aged 18 years and over.

16. Animal Sessions

Emotion Code sessions for animals are carried out with the consent of the animal's owner or authorised guardian.

The owner is responsible for providing accurate information about the animal and for ensuring the animal continues to receive appropriate veterinary care where needed.

Emotion Code sessions are intended as a complementary approach to supporting an animal's emotional wellbeing and are not a substitute for veterinary advice, diagnosis or treatment.

If an animal is unwell, injured or displaying concerning symptoms, owners should seek advice from a qualified veterinary surgeon.

As with human sessions, every animal is unique, and no specific outcome or result can be guaranteed.